Trying to make Case Owner un-editable but no matter what I do it still shows up as having the edit button? This page layout pictured in the screenshots is the correct one.
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I'm guessing that the profile you're looking at has Modify All Data or Case: Modify All Data. Try checking a profile without these permissions.– sfdcfoxApr 3, 2017 at 21:32
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@sfdcfox that is not the case– Santanu BoralApr 3, 2017 at 21:55
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1 Answer
You cannot make
Case Ownerfield read only, from your field level security.
Just navigate to 'Case Owner' field and click on Set Field Level Security button. You will see read only checkboxes are disabled.
Though you try to assign Read-only from Page Layout, it will still show up.
If you have Edit permission on that object you will still edit Case Owner field.
Workaround
Approach 1
Write a validation rule and restrict if user of specific profile try to change the Case owner.
Approach 2
Create a formula field which will show Case Owner Hyperlink type.
Create a separate page layout for those profiles and remove original Case Owner field from this layout and put this custom case owner field on this layout.
answered Apr 3, 2017 at 21:52
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Thanks Santanu. So you're saying no matter what, in Field Level Security setting Case Owner to Read-Only is disabled? Is that baked into Salesforce? Or am I not... admin enough to do it?– SiderealApr 3, 2017 at 22:16
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This is the way Salesforce created this. thats why I have mentioned workarounds. If you are fine with my ans then accept this, so other members can find this useful Apr 3, 2017 at 22:19
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1@SantanuBoral You can make owner on other objects and it works, or at least it used to. I wonder if this is a new feature/bug?– sfdcfoxApr 3, 2017 at 22:34
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@sfdcfox same thing is happening for like Account and other Custom objects also Apr 3, 2017 at 22:37
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