1

I have a LiveAgent custom chat page and want a file sending feature: I wants that a client can share files with operator during a salesforce LiveAgent session.

Is it possible?

2

Yes it can be done similar to standard Live Agent File Transfer feature. You have to add <liveAgent:clientChatFileTransfer /> inside </liveAgent:clientchat> element.

To enable Transfer Files During a Chat feature please follow this link or Live Agent for Support Agents.

Update

First Operator has to initiate the File Transfer Request from Service Console as below.

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Then client can see a link saying "Upload or drag your file here." and a Cancel button. By clicking this button client can upload the files.

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You can change the text of the link and cancel button by using these attributes fileTransferUploadLabel, fileTransferCancelFileLabel available for liveAgent:clientChatFileTransfer. Check this link for more details.

Also, you can add CSS to change the style of the link and cancel button as per your need.

| improve this answer | |
  • Hi guys , i found it : i have the same problem of this unsolved question but i don't know how i can solve it – MLonghi Apr 4 '17 at 10:26
  • Are you not able to see the "File Transfer Request" icon in Service console? – Saroj Bera Apr 4 '17 at 10:44
  • Yes , i cannot see the icon in Service console ; i can see only the Attach Files Icon . – MLonghi Apr 4 '17 at 11:00
  • Did you enable "live Agent File transfer" in settings? – Saroj Bera Apr 4 '17 at 11:52
  • Do you mean 'Agent File Transfer Enabled' flag on Live Agent Configurations page? yes , i've the same situation of that unsolved case – MLonghi Apr 4 '17 at 13:21

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