I am preparing for service cloud consultant exam. I have a little bit of experience in supporting CTI integration issues as salesforce developer due to my current project.
But there are few points i need to clear regarding CTI integration In Service console.
Below are my queries -
- From scratch As a salesforce developer what is the key responsibility for CTI Integration in Salesforce service console ?
- What i should recommend to client if they ask for CTI implementation in their service console application ?
- What need to be done from a salesforce developer end-point and customer end point. what is the process ?