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Whenever the status of the case is changed, a chatter notification is posted on the case record. I need some automation to delete those status change posts by using mechanism. Please suggest the better approach to do it without effecting the case history.

  • You probably need to write or a trigger or a batch class to do that. I will suggest a batch. – Carlos Naranjo Mar 31 '17 at 14:07
  • A batch wouldn't prevent them from entering the case feed. A trigger would be the way to do this. – crmprogdev Mar 31 '17 at 14:18
  • We have implemented this with the help of process builder and a flow on a condition whenever the Type of CaseFeed is ChangeStatus then delete the post. Will there be any disadvantage of using this? – user42273 Apr 3 '17 at 5:13

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