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shows weekly export service.

and option to download. Even if i enter a url for lead details page.

It redirects to https://ap1.salesforce.com/export/download/downloadWeeklyExport.apexp

I have check SOAP integrations logs even that user is not allowed to login. If i try to login from web it redirects to above url.

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  • Are you using any browser extensions? Maybe try an anonymous Chrome Tab as it won't load any of the extensions. Commented Mar 27, 2017 at 7:07
  • No I am unable to login into login into sandbox also. Looks like billing issue Commented Mar 27, 2017 at 9:38

1 Answer 1

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I've had confirmation that if you don't pay your Salesforce fees you will either find:

  1. You logins get disabled, or
  2. You will only be able to access the data export screen.

Sounds like you are now in the second case. Best download your data or pay the invoices to get the lights turned back on.

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  • once invoice is cleared all my customisations will be there right? This is quite obvious i just want to confirm. Do you think there can be some other issue. Commented Mar 28, 2017 at 11:54
  • @ShankerPaudel I've never personally been through this process. That said, I would be extremely surprised if you customisations were lost. As long as you are still logging into the same org they should be there. Commented Mar 28, 2017 at 18:54
  • Yes everything is there no issue. Commented Mar 30, 2017 at 9:34

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