Scenario: Company XYZ's Products are varied & complicated, as a result one single Sales Rep cannot be proficient in knowing about all the Products. Therefore a single Opportunity is mapped to multiple Sales-reps (Each sales Rep specializes in one Product). Core Sales Rep remains the Opportunity Owner,but a Product Specialist works on the opportunity.
Action: The moment the Sales Rep (Opportunity Owner) adds a product to an Opportunity the Specialist-Rep gets automatically added to Opportunity Split.(As the Product is already mapped to a particular sales Rep in the background). Question: How Easy/Difficult is it to configure Product-To-Sales Rep Mapping? Can it be done via a simple configuration?(Note: I am a Business Analyst, my configuration skills are limited to Business-User level, I deal mostly with customers & Partners) Desired Result: The moment the Product to which mapping is done at the background is added to an Opportunity, the sales rep (Product-Specialist mapped to the Product) gets automatically added to Opportunity Split on the Opportunity related list. Can the above be achieved by Customer-Success Consultants like me, or it HAS to be dependent on Developers? Please advice. Would like to try this Product mapping in my developer Org for Demo purposes.