We have a unique problem in Sending marketing cloud mails from Salesforce.

Contact records are available in Salesforce and the logic to select which contact should receive the marketing cloud mail is determined based on a complex apex logic. This apex code updates a custom object with the list of contacts and the content they have to receive. We tried the below approaches:

  1. Triggered send approach - got hit with future send limitation (only 50 allowed). As per marketing cloud documentation, triggered send is not supported for bulk updates.
  2. Journey Builder approach - Marketing cloud is injecting Salesforce contacts from custom object record by record and not in bulk mode.

Can some one let me know encountered similar issue where in mail needs to be send from marketing cloud for 1000+ Salesforce contacts at the same time when a record is inserted (real time/ near real time).

  • Have you tried the triggered sends on the SF side? – Samuel Dare Mar 23 '17 at 18:13
  • Is the apex logic that determines the 1000+ audience also in real-time? I'm trying to understand why this couldn't be a batch automation. – David Devoy Mar 23 '17 at 20:36
  • Hi @Data_Kid , yes am using the triggered send from SF side. – Vignesh V Mar 23 '17 at 21:04
  • @DavidDevoy yes, apex ogic is written to determine 1000+ audience. (ie) records get created. And as soon as the record gets created, we need to pass the records to MC and thereby send mails in real-time (or) near real-time. – Vignesh V Mar 23 '17 at 21:06
  • It seems like a Salesforce Send that references a report would be better for this large of a dataset. But, you would need some way to trigger the Salesforce Send. Automation Studio can deploy a Salesforce Send on a scheduled based or triggered via a file drop on the FTP. Maybe you can some how trigger the automation in real-time. – David Devoy Mar 24 '17 at 17:06

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