I tried to test the new Lightning service console but I can't seem to find where I need to activate it.

In the Spring '17 release notes they talk about Service Setup which should be located under the gear icon but I can't seem to find it anywhere.

I checked the developer org and I do have service cloud enabled, I am a service cloud user also... but I am seem to miss the menu item.

Does anybody experience the same?

  • Is your question duplicate of Confused: Lightning Service Console only for Salesforce Classic? – Raul Mar 22 '17 at 14:13
  • It is not duplicate as i saw this question but conclusion of this question is...Yes there is a new Lightning Service Console and here are the release notes. but i checked the release notes and my follow up question is where do you find that Service Setup menu. Does anybody has tested this out already. – Sven Delporte Mar 22 '17 at 14:27
  • Ah ok, I have retracted close vote. Make sense! – Raul Mar 22 '17 at 14:44

An update from my side and partial answer.

I created a sandbox from an existing production org with service cloud users. Switched this to LEX and then on the app launcher you have a Service Console app. When you click on that app and then click on the gear icon, you do have a service setup menu item.

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I still could not accomplish the same on a newly created developer org

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