I tried to test the new Lightning service console but I can't seem to find where I need to activate it.

In the Spring '17 release notes they talk about Service Setup which should be located under the gear icon but I can't seem to find it anywhere.

I checked the developer org and I do have service cloud enabled, I am a service cloud user also... but I am seem to miss the menu item.

Does anybody experience the same?

  • Is your question duplicate of Confused: Lightning Service Console only for Salesforce Classic?
    – Raul
    Commented Mar 22, 2017 at 14:13
  • It is not duplicate as i saw this question but conclusion of this question is...Yes there is a new Lightning Service Console and here are the release notes. but i checked the release notes and my follow up question is where do you find that Service Setup menu. Does anybody has tested this out already. Commented Mar 22, 2017 at 14:27
  • Ah ok, I have retracted close vote. Make sense!
    – Raul
    Commented Mar 22, 2017 at 14:44

1 Answer 1


An update from my side and partial answer.

I created a sandbox from an existing production org with service cloud users. Switched this to LEX and then on the app launcher you have a Service Console app. When you click on that app and then click on the gear icon, you do have a service setup menu item.

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I still could not accomplish the same on a newly created developer org

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