I have set up a mobile opt in playbook with single opt in. Created two keywords "ADD" and "ADCDE" (more than four characters as mentioned in docs) and when I send SMS from my number to the short code I get a confirmation message that is set up in OptIn playbook but I can not find the number or contact details inside all contacts.

Am I doing anything wrong? Need to know how to get the details of those customers who are opting in via keywords and send out an email to our support group.

  • Were you able to sort this out? I would like to know the answer to this. – C Carswell Nov 19 '17 at 22:45
  • unfortunately not yet, got response from support that this is limitied fuctionality as for now you can't track the subscribres separately.. – pragyanshu kukreti Nov 21 '17 at 3:16

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