We are doing an automation on sending text messages for the bounce emails. During our test, we only received 1 text message. However, when we generated the report, it said that it delivered 2 text messages with truncated content.

Dear firstname lastname, the email that we recently sent you has bounced. Please update your email at https://test12312.1234.org.12 [+44 character org name]

This message exceeds the 160 limit however we only receive 1 sms and report shows differently.


Missing concatenate option

  • One thing you can do is use Google Shortner to create bitly link for any URL which you are sending in SMS. This will reduce character count significantly. Mar 22 '17 at 7:52
  • @RohitMourya thank you for the great tip! I'm still wondering why we got only 1 sms when the report shows that we should receive 2 with concatenated content. any ideas?
    – sforce
    Mar 22 '17 at 8:00

When you create a message in Mobile Connect, there is an option to Concatenate Message in the Messages section; under the Outbound Message text area. Message Concatenate Enabling this will allow for >160 character messages to be sent; providing your region/aggregator allows for this.

If you are still having issues, speak with your Account Executive to ensure the Concatenate feature is enabled in your region.

  • Hi @cameronrobert - we dont see this option 'concatenate message' also, how will we know that this feature is enabled in your region. I live in singapore with +65 prefix. Thanks for your help!
    – sforce
    Mar 23 '17 at 3:11
  • I'm in Australia with a +61 prefix. I would advise that you talk to your Account Exec or Success Agent to discuss what options your account has. You may not have access to it in Singapore - or it may just need to be activated by SFMC Support. Mar 23 '17 at 4:12
  • Thanks @cameronrobert! we'll take your advise raise a case for this. May I ask when you generate the report, are you seeing 1 concatenated message delivered or 2? In our case we receive 1 concatenated message and in the report it reflected as 2 messages delivered.
    – sforce
    Mar 24 '17 at 2:09
  • A bit of a long read, but see the SMS/GSM documentation on Wikipedia for some general details on how SMSs work. They are sent as 160 character payloads, however some phones/operators allow messages to be "connected" together (Concatenated). Either way, you will be charged 1 SMS per 160 characters*; note that this changes based on characters/From Header, etc. See the section on Message size on the Wiki page. Mar 24 '17 at 3:53
  • so the mobile connect report might be breaking it up per 160 chars and the service provider still sends it as 1 sms. I'll read up more on this. Thanks for the help!
    – sforce
    Mar 24 '17 at 4:00

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