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We are doing an automation on sending text messages for the bounce emails. During our test, we only received 1 text message. However, when we generated the report, it said that it delivered 2 text messages with truncated content.

Dear firstname lastname, the email that we recently sent you has bounced. Please update your email at https://test12312.1234.org.12 [+44 character org name]

This message exceeds the 160 limit however we only receive 1 sms and report shows differently.

EDIT:

Missing concatenate option

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  • One thing you can do is use Google Shortner to create bitly link for any URL which you are sending in SMS. This will reduce character count significantly.
    – Rohit Mourya
    Mar 22 '17 at 7:52
  • @RohitMourya thank you for the great tip! I'm still wondering why we got only 1 sms when the report shows that we should receive 2 with concatenated content. any ideas?
    – sforce
    Mar 22 '17 at 8:00
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When you create a message in Mobile Connect, there is an option to Concatenate Message in the Messages section; under the Outbound Message text area. Message Concatenate Enabling this will allow for >160 character messages to be sent; providing your region/aggregator allows for this.

If you are still having issues, speak with your Account Executive to ensure the Concatenate feature is enabled in your region.

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  • Hi @cameronrobert - we dont see this option 'concatenate message' also, how will we know that this feature is enabled in your region. I live in singapore with +65 prefix. Thanks for your help!
    – sforce
    Mar 23 '17 at 3:11
  • I'm in Australia with a +61 prefix. I would advise that you talk to your Account Exec or Success Agent to discuss what options your account has. You may not have access to it in Singapore - or it may just need to be activated by SFMC Support.
    – Cameron Robert
    Mar 23 '17 at 4:12
  • Thanks @cameronrobert! we'll take your advise raise a case for this. May I ask when you generate the report, are you seeing 1 concatenated message delivered or 2? In our case we receive 1 concatenated message and in the report it reflected as 2 messages delivered.
    – sforce
    Mar 24 '17 at 2:09
  • A bit of a long read, but see the SMS/GSM documentation on Wikipedia for some general details on how SMSs work. They are sent as 160 character payloads, however some phones/operators allow messages to be "connected" together (Concatenated). Either way, you will be charged 1 SMS per 160 characters*; note that this changes based on characters/From Header, etc. See the section on Message size on the Wiki page.
    – Cameron Robert
    Mar 24 '17 at 3:53
  • so the mobile connect report might be breaking it up per 160 chars and the service provider still sends it as 1 sms. I'll read up more on this. Thanks for the help!
    – sforce
    Mar 24 '17 at 4:00

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