I have a scenario: Lets say there are 2 groups of users in the same profile ( Group A And group B). And there are 2 types of Cases - A and B(other Cases).
What I want :
There is no restriction on Case Creation but Only Group A is authorized to see the cases of types A.
Solution that I think :
- Create 2 record types.
- Set the Org wide defaults for 'case' as private.
- Create 2 Sharing rules for case: Group A have Read/Write access to Cases A and Group B have read/write access to Case B.
- Create different page layouts for both groups and do the assignment according to the record type.
Can anyone please advise if this solution looks fine or can propose better solution as I don't want to create one more profile? All suggestions are appreciated.