I'm looking for easy way to create two Case related fields on the Account object:
- One should be a number, a sum of all Cases related to all the Contacts link to an Account
- The other should be an average of "Customer Satisfaction score" for the cases where we received such feedback.
How should I proceed with this? It seems like when using a formula field on an Account, I can't do a sum of all Cases etc.
Thanks a lot. /Y