My company, 'A', uses Social Customer Service to respond to customers on social networks. I would like to test a few changes on my sandbox in Salesforce before implementing it on production.
I created 2 twitter accounts : a test account for the company, @TestA and a personal account, @TestPersonal. I then added the Twitter account @TestA to my Sandbox and sent a tweet to @TestA from my personal account @TestPersonal. I can see the post in engage in social studio, but it does not create a corresponding case in the sandbox.
Is it possible to link social studio to a Salesforce sandbox? If yes, what changes do I need to make so that a case is created automatically on the sandbox when a person sends a tweet to @TestA?