0

Does anyone know how to prevent Salesforce from sending mobile push messages to inactive devices?

The documentation says that no matter which filter we use, the system will always send the message to all devices associated with a contact, even if some device don't satisfy the filter.

A client of mine has a lot of contacts that have more than one device (mostly inactive). They are wasting large numbers of messages if they send messages that will never reach a device.

Any ideas?

3

You can create a separate exclusion list of inactive devices. The Marketing Cloud won't send to any devices on the exclusion list.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.