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Some users only see the first 5 items in a related list where as other users see the full list on the page layout.

Is there a way of controlling this so that all users only see the first 5 items for each related list on the page layout?

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    If they click "Show more" SF remembers that for some period of time (not sure on the criteria). And I do not believe you can customize it
    – Eric
    Mar 8, 2017 at 17:39

1 Answer 1

Reset to default
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In classic Related List mode, the user can choose to view more or fewer records at once by clicking on the "more / fewer" options at the bottom of the related list. The administrator cannot override this. If you enable "separate loading of related lists" in Setup > Customize > User Interface, then the default value will be 5, and users can load more records by using the "More" option.

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