Getting an error as unable to get property "dolayout" of undefined or null reference URL in salesforce console
Resolution: This is now a Salesforce bug. See details Here and click on the button that says 'This Issue Affects Me' to be notified of a resolution. Looks like planned fix is Summer at the latest, the response on my case said it may be sooner.
We are experiencing the same issue when users log in using IE10 or IE11 (necessary for legacy systems) and attempting to navigate to a Service Console app. See attached image of the error we are experiencing. We opened a case with Salesforce. Some users can click past the error and start using Console apps, but others cannot. Even when logging in as those users I can not reproduce but enough users reported the error that we opened a case.
After speaking with Salesforce, they have many reports of the issue. We are working with them to reproduce the error. They will be researching/working on it and reporting back when they have more information.
This is a bug on Salesforce's side and not something caused by any customer implementation. It will happen intermittently when you are using CTI with the console. Salesforce is working on a fix. You can track the issue to be notified when the fix is released here:
I have a user who is receiving this error too. It only occurs when she tries to view our service console application. There is no custom code or customized visualforce pages involved for us. She simply selects the app from the dropdown, and it throws the error. Like you, this only started today. So I'm thinking it's some underlying change on Salesforce's part. My user is using Firefox - what browser are you using?
Salesforce support tells us this is a known issue that they are working to correct. The fix is scheduled to be corrected in the Summer '17 release.
Reload a browser window
User Console and normal page at each Tabs separately