In SFO Side Panel when you select any email whose email address is same as contact email address in salesforce,it automatically search the contact and it also display Activity History and Opportunty of the perticualr contact. This is maintained via 'Contact Role' standrad object which is present on related List in Opportunity.
Our Business removed this Contact Role from Page layout and introduced a Custom Object 'Key Contact Role' which is same as Contact Role with additional functionality.Now Problem is when I search for the perticular contact and if that contact is the part of an Opportunity SFO Side panel does not display the Opportunity Information. Check the below screenshot: This is happening because we are adding that contact On Contact role instead it is getting added on 'Key Contact Role' which is custom object.
Is there any way where I can enable this option on Side Panel? Is there a way where I can Populate Contact/Opportunity Information of Side Panel without using contact role.
P.S.We can not remove the custom object from salesforce.