We are using salesforce reports to send email to contact from automation studio. the process seems to working fine i can see status as sent under tracking but no email was sent out. What might be the issue?
Available in: All Editions except Database.com
User Permissions Needed To test email deliverability: “Modify All Data” Salesforce sends email from 52 different IP addresses. If your organization blocks any of these IP addresses, users might not receive all email sent from Salesforce.
To verify your organization can receive email from every Salesforce IP address: Click Your Name | Setup | Email Administration | Test Deliverability. Enter your business email address. Click Send. Salesforce simultaneously sends a test message from all 48 IP addresses to your business email address. Each test message specifies the IP address from which it was sent. Check your business email account to make sure it received all 48 test messages. If you received less than 48 test messages, your organization's email administrator must whitelist the Salesforce IP ranges on your organization's email server. Whitelisting an IP address allows the email server to receive email from an IP address that might otherwise be blocked. The Salesforce IP ranges are:
184.108.40.206 to 220.127.116.11
18.104.22.168 to 22.214.171.124
126.96.36.199 to 188.8.131.52
184.108.40.206 to 220.127.116.11
18.104.22.168 to 22.214.171.124
Note If your organization activates email relaying, your email administrator only needs to whitelist the IP addresses Salesforce uses for email relaying
(126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, and 18.104.22.168).
For information on email relaying, see Setting Up Email Relaying. Salesforce.com maintains separate IP addresses for inbound and outbound email. The IP addresses used for outbound email don’t accept inbound email connections.
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You can also go through this Document to troubleshooting Email Delivery problems