We are using salesforce reports to send email to contact from automation studio. the process seems to working fine i can see status as sent under tracking but no email was sent out. What might be the issue?

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    Did you check the email deliverability ? – Simon Govaert Feb 28 '17 at 14:07
  • Search Deliverability in search bar and make sure that access level is set to All Emails.Also Search Test Deliverability and put your email address there and send an email and check if you are getting the email or not – Samir Feb 28 '17 at 14:09
  • Hello @Samir i did check email deliverability and i tested out with my email address, i am getting emails to my inbox. – Viswanath Josyula Feb 28 '17 at 14:24
  • @Josyula - How many emails you received? – Samir Feb 28 '17 at 14:30
  • Hello @Samir I received 32 emails as we have 32 IP addresses – Viswanath Josyula Feb 28 '17 at 14:48

Testing Deliverability

Available in: All Editions except Database.com

User Permissions Needed To test email deliverability: “Modify All Data” Salesforce sends email from 52 different IP addresses. If your organization blocks any of these IP addresses, users might not receive all email sent from Salesforce.

To verify your organization can receive email from every Salesforce IP address: Click Your Name | Setup | Email Administration | Test Deliverability. Enter your business email address. Click Send. Salesforce simultaneously sends a test message from all 48 IP addresses to your business email address. Each test message specifies the IP address from which it was sent. Check your business email account to make sure it received all 48 test messages. If you received less than 48 test messages, your organization's email administrator must whitelist the Salesforce IP ranges on your organization's email server. Whitelisting an IP address allows the email server to receive email from an IP address that might otherwise be blocked. The Salesforce IP ranges are: to to to to to

Note If your organization activates email relaying, your email administrator only needs to whitelist the IP addresses Salesforce uses for email relaying

(,,,, and

For information on email relaying, see Setting Up Email Relaying. Salesforce.com maintains separate IP addresses for inbound and outbound email. The IP addresses used for outbound email don’t accept inbound email connections.

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You can also go through this Document to troubleshooting Email Delivery problems

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