I am wondering if we have misused the Role Hierarchy...I have three roles like:
Manager Team Leader Team Member
These (and others) all belong (via their role) to the same Public Group and the same Queue. There are sharing rules to share the objects records between these public groups and queues using read/write. The users all have the same profile.
Anyway I have found that starting at the top the users can change the owner of any record including that of those belonging to their subordinates. Unfortunately at the bottom the team member can change the owner of their own records and those belonging to the queue. However they can not change the ownership of records owned by people above them in the hierarchy.
I hope that makes sense can someone suggest a way around this? (In this case all of the users should be able to change the owner of any record regardless of their role )