1

We are using salesforce campaigns to send email to the contacts added to the campaign. When we go into Email->Content selected a email with Guided send and selecting the campaign for which email needs to be send.

The email is not sent out and guides send status is failed. We upgrade V5 connector from v2(for which it used to work fine) is there any configuration i might missed or need to make sure it was there. I followed the steps from a Marketing Cloud Example.

Guided send status under salesforce send
Id Status Created Scheduled SyncId JobId

4084 Failed 2/27/2017 1:33 PM 2/27/2017 1:33 PM 7980

2
  • Try using the Salesforce Send activity under the interactions tab. And insure your SFMC account is integrated with Salesforce ORG. Mar 1, 2017 at 19:59
  • We resolved the issue the email content is taking the default send classification. Which has footer and header set to none. Once we updated the profile footer/header to default it started working fine
    – deepak k
    Mar 2, 2017 at 16:04

0

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.