I am trying to allow people in support to provision new customer portal users (We haven't switched to communities yet). When I go to the contact record I see the 'Manage External User' button, but other users cannot see this.

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I have tried the 'Manage External Users' and the 'edit self service users' permissions, as the above link suggests, but this still doesn't make the button appear. What do I need to do (preferably in a permission set) to allow other internal users to manage external users for the customer portal?

1 Answer 1


I feel like an idiot. The 'Manage External Users', and the 'Edit Self Service Users' are the correct permissions, it just happened that the layout for a particular group of users did not have the button on their layout. Glad it a was stupid silly fix, but definitely feel stupid. thanks all

  • It happens to the best of us all the time. I'll give the points anyway for coming back and letting us know what's going on. Glad you found a solution! Commented Sep 4, 2013 at 15:31
  • Thank you. Still embarrassed, but thanks Haha Commented Sep 4, 2013 at 15:35

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