On the case object, I get the following error (pic below) whenever I click Troubleshoot, Problem, or Solution button. I can fix the code, but I can't find where it's located. Can someone suggest where this code is located?

enter image description here

1 Answer 1


These are most likely custom buttons, found in Setup > Customize > Cases > Buttons, Links, and Actions

In there you'll find OnClick Javascript buttons named Troubleshoot, Problem, and Solution

  • Thanks for the reply. I'll take a look and report back shortly.
    – Rock Tober
    Feb 23, 2017 at 16:17
  • 1
    @IsBoyd I made a mistake and accidentally said Customize > Accounts. I changed my answer to Customize > Cases as this was your use case Feb 23, 2017 at 16:17
  • I don't see them listed there.
    – Rock Tober
    Feb 23, 2017 at 16:19
  • @IsBoyd are these buttons located on the case page layout, next to the standard Edit/Delete/Clone buttons? If so, they must be custom buttons found in Setup > Customize > Cases > Buttons, Links, and Actions - if you are not referring to page detail buttons then please provide more information/screenshots of where your button is located on the page. Is the button part of a managed package? Feb 23, 2017 at 16:22
  • Ok, just looked at the record with the issue. The buttons are on ActivityHistory object.
    – Rock Tober
    Feb 23, 2017 at 16:29

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