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A case is closed and closed more than 30 days ( created a field to calculate - Today - case closed date ) and If Customer sends an email (Email message - incoming true) then send auto notification to customer. I tried created workflow and process builder but this is not working as expected. Can some one help me with a best solution.

If using apex trigger or flows or process builder , any help is appreciated.

  • You mean to ask how to notify the customer if they send an email in response to a case that has been closed more than 30 days? Where will the customer be sending this email? Email 2 Case? – Sebastian Kessel Feb 21 '17 at 1:02
  • Yes, Customer sends / replies to Email to case – Sai Feb 21 '17 at 23:26
  • You need a trigger here, then. – Sebastian Kessel Feb 21 '17 at 23:51

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