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We have a custom object and want to post to chatter when a new record of this type is created. We do this via a Process Builder flow.

This works well for most fields. However, we also have a rich text field (a comments field) that we also want to have posted along in the post.

It seems all formatting breaks and that the html is posted like plain text in the chatter post. I did read already somewhere that not all html is supported in a chatter post but even html that IS supported like <b> </b> also doesn't work.

Is there any way to fix this?

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From memory you can turn rich text editing for chatter posts on and off. Are you sure that you have have it enabled in chatter?

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  • yes it's enabled
    – KoenVM
    Feb 20 '17 at 7:46
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Right now, Process Builder and Flows do not support any rich text posts to Chatter. You can upvote this idea to try and change this: https://success.salesforce.com/ideaView?id=0873A000000lHqaQAE

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