0

I've coded a Social Forward into my email template, and everything seems to be working until we click "Post to Facebook". The post ends up on my wall, but the browser doesn't reload - it freezes on a page with the following URL:

https://www.facebook.com/dialog/return/close?#=

Here's the HTML used in the Social Forward:

<a href="%%=GetSocialPublishURLByName('Facebook','US','FREE Offer I'm trying to Share on Facebook')=%%">

RegionStart[ socialslot:"FREE Offer I'm trying to Share on Facebook",
                   title:"FREE Offer I'm trying to Share on Facebook",
                   description:"Here's a Great FREE Offer I'm trying to Share on Facebook"]

SOME HTML CODE IN THE EMAIL

RegionEnd[ socialslot:"FREE Offer I'm trying to Share on Facebook",
                  title:"FREE Offer I'm trying to Share on Facebook",
                  description:"Here's a Great FREE Offer I'm trying to Share on Facebook"]

Any ideas on what I'm doing incorrectly?

Thank You!

  • Anyone, anyone? Bueller? Bueller? Would love to know if anyone has any feedback. I'm wondering if this is a Marketing Cloud issue? – George Rosedale Feb 17 '17 at 16:09
0

I spoke with SFDC Marketing Cloud support, and they confirmed that the issue is not with the SOCIAL FORWARD mechanism, but with Facebook's code. As mentioned above, the code is successfully creating the post, but the redirect is not working.

The suggestion is to ask for a product improvement in SFDC MC to find an alternative way of posting facebook messages from email.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.