When an email to case is generated for a specific case origin, I would like to also trigger a click action to a URL that is coded to create an external case in a different system. Note: this URL is coded to when clicked from the same case, it automatically ties it to the existing case.
Current process is a case is generated from email to case, a rep then goes to that case and clicks a button that has a URL coded to link it to the open case. I would like to automate this process because the email to case cases will always need to click that button to sync to an external ticketing system.
Note: Need the case created in SFDC and need it created in the other tool linked to the SFDC case which is done automatically via the URL provided.