I built a basic journey with a Sales Cloud entry event which sends out an email once the field in Sales Cloud is updated to a specific value.
If I make the change in Sales Cloud on the object, the contact and all subsequest data requested from the journey's entry event are placed in the journey's data extension and then the contact is placed in the journey.
They hit the Send Email event and the email triggers as expected but it never sends.
I go into Interactions>Triggered Sends>Journey Builder sends and I see the email is hung in queue.
I've paused and restarted the trigger several times with no luck. I've done a send preview of the email template to the Journey DE to see if there is an error but the email renders as expected and passes validation too so I have no indication of error.
I checked the sender profile but I see nothing there that might stop it from going through either.
Does anyone have any other suggestions of what might be wrong? Why wont this email go out?