0

The time dependent workflow actions for a workflow I use is an email alert. But neither am I getting any email alert nor is there anything in the queue after creating a case record which triggers the flow.
For Testing I placed an email alert under Immediate Actions, and that email alert was working fine. The issue seems to be only with the email alert that I placed under Time dependent workflow actions.

The original workflow

Queue empty even after the workflow fired

  • Will you explain a bit briefly about criteria of workflow @Chandan Mullick – Pavan tej Feb 10 '17 at 10:39
  • There is a date field in case, Review Date, if its blank, the workflow fill fire. Criteria IsBlanck(Review_Date__c) – Chandan Mullick Feb 10 '17 at 10:46
  • But in question it' showing other criteria. – Pavan tej Feb 10 '17 at 10:48
  • Kindly check the 'Rule Criteria'. It says 'ISBLANK( Review_Date__c )' – Chandan Mullick Feb 10 '17 at 10:50
1

Your immediate action fills the date in, right? That makes the record not satisfy the condition anymore and the time based action is cancelled.

The record needs to satisfy criteria at the time of the time based action as well.

-1

You will get an email Alert when Review date is Autopopulated

  • I want to receive email email an hour after the workflow has been triggered. – Chandan Mullick Feb 10 '17 at 10:42
  • Change your time trigger accordingly.@ChandanMullick – Pavan tej Feb 10 '17 at 10:49
  • I intend to receive the email alert an hour after the workflow has been triggered. – Chandan Mullick Feb 10 '17 at 10:53
-1

Make sure that "reevaluate workflow rules" is checked on the field update.

Otherwise the field update that sets the date field won't cause the rule to reevaluate and set the time trigger.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.