I changed E-mail addresses, and my new E-mail address was updated in Salesforce. Now, when using the "send and add (E-mail)" feature in Outlook, I get the following error message:

"This message was created automatically by the mail system.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

emailtosalesforce@4-3e6nkvm385attenipo61n93mh.3-9syeaq.5.le.salesforce.com (Undelivered): 551 Failed due to: SenderAuthorization

------ This is a copy of the original message, including all headers. ------

Return-Path: X-SFDC-Original-RCPT: emailtosalesforce@4-3e6nkvm385attenipo61n93mh.3-9syeaq.5.le.salesforce.com X-SFDC-Binding: coremailprocessor X-SFDC-DOMAINKEYS: None X-SFDC-TLS-VERIFIED: no X-SFDC-TLS-CIPHER: DES-CBC3-SHA X-SFDC-TLS-STATUS: true X-SFDC-SENDERID-PRA: Pass X-SFDC-SENDERID: Pass X-SFDC-SPF: Pass X-SFDC-Interface: external Received: from [] ([] helo=smtp128.ord.emailsrvr.com) by mx4-asg.mta.salesforce.com (envelope-from ) (ecelerity r()) with ESMTPS (cipher=DES-CBC3-SHA) id 02/E0-02045-E3D93125; Tue, 20 Aug 2013 16:45:51 +0000 Received: from localhost (localhost.localdomain []) by smtp25.relay.ord1a.emailsrvr.com (SMTP Server) with ESMTP id B15553F0603 for ; Tue, 20 Aug 2013 12:45:49 -0400 (EDT) X-Virus-Scanned: OK Received: from smtp192.mex05.mlsrvr.com (unknown []) by smtp25.relay.ord1a.emailsrvr.com (SMTP Server) with ESMTPS id DD2933F0967 for ; Tue, 20 Aug 2013 12:45:48 -0400 (EDT) Received: from ORD2MBX03E.mex05.mlsrvr.com ([fe80::92e2:baff:fe20:c3a8]) by ORD2HUB22.mex05.mlsrvr.com ([fe80::be30:5bff:feee:1a6c%15]) with mapi id 14.03.0123.003; Tue, 20 Aug 2013 11:45:46 -0500 From: Emily Roberson McCoy To: "[email protected]" Subject: Content Creation recap Thread-Topic: Content Creation recap Thread-Index: Ac6dxK4CHb7E4j6yTAa8aqqbvrbzUw== Date: Tue, 20 Aug 2013 16:45:46 +0000 Message-ID: <38F4C991E8F4FB409A9E740B03472FDB9EB5F1@ORD2MBX03E.mex05.mlsrvr.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [] Content-Type: multipart/mixed; boundary="_007_38F4C991E8F4FB409A9E740B03472FDB9EB5F1ORD2MBX03Emex05ml_" MIME-Version: 1.0

--_007_38F4C991E8F4FB409A9E740B03472FDB9EB5F1ORD2MBX03Emex05ml_ Content-Type: multipart/related; boundary="_006_38F4C991E8F4FB409A9E740B03472FDB9EB5F1ORD2MBX03Emex05ml_"; type="multipart/alternative"

--_006_38F4C991E8F4FB409A9E740B03472FDB9EB5F1ORD2MBX03Emex05ml_ Content-Type: multipart/alternative; boundary="_000_38F4C991E8F4FB409A9E740B03472FDB9EB5F1ORD2MBX03Emex05ml_"

--_000_38F4C991E8F4FB409A9E740B03472FDB9EB5F1ORD2MBX03Emex05ml_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable


Does anyone know why this is happening and how I can fix it?

1 Answer 1


Did you whitelist the new email address in your Salesforce email preferences? Go to My Name | Setup or Setup | My Settings and then select Email | Email to Salesforce. Verify your new email address is in the field Acceptable Email Addresses.

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