I've noticed that some of our users cannot see the Close or Change Status buttons which normally appear in the cases List Views. They have permissions to read, create and edit cases.
What I can see:
What they can see:
I have checked in the search layouts that all the buttons are available (this was unnecessary because they are all appearing to me as a system administrator).
These users should only be able to see cases of a certain record type, so I don't want to override any sharing rules that rules that we've created (Organization Wide Default = private for cases).
Grateful for any help on how to get these buttons to appear.