I am trying to import a CSV file into the list in the marketing cloud(exactTarget). My CSV file contains First Name, Last Name and Email Address columns. Whenever I try to upload I get the following error and unable to upload the file.

enter image description here

My CSV file looks like this - enter image description here

  • I'd recommend raising a support case and have them look at the error. Support may have more detail around the specific error that was raised. – Macca Feb 2 '17 at 9:44
  • 2
    Have to ask it because I've done it: Did you exit out of Excel before you tried to upload it? – Adam Spriggs Feb 2 '17 at 12:00
  • Is Subscriber Key enabled in your account? This would be a required field in your import if it is. – David Devoy Feb 2 '17 at 14:44

I raised a case with the support team.

The issue was that my FTP was not configured. Even though I was uploading a file from the local machine, the FTP needs to be configured because if there is an error while uploading, the error result file will be placed on the FTP. The support team configured my FTP.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.