I have a formula field which returns hyperlink on the Case object. When some conditions are met, I insert a CaseComment with the formula field value in the body of the comment.

When I reference the formula field directly in case comment body it is showing like below:

 caseComment.body = 'This is '+case.formulafieldHyperlink+' code'.


This is <a href="urllink" target="_blank"></a> code

I know CommentBody is text, not rich text to show links. Is there any way to show a hyperlink in the body of a CaseComment?

  • You want to show an actual hyperlink inside a text field? Like clickable hyperlink? – Santanu Halder Feb 1 '17 at 13:25
  • Yes it should be clickable – mohammed azarudeen Feb 1 '17 at 13:31
  • I note that URLs in CaseComments are "adjusted" by SFDC to be wrapped in double quotes "xxx.foo.com" – cropredy Feb 1 '17 at 16:33
  • @cropredy FYI - when I reference the formula field which returns hyperlink in CommentBody, it is rendering the HTML format of anchor tag but not wrapping within quotes as you said – mohammed azarudeen Feb 2 '17 at 5:50
  • right, i was observing that while domain names in Case.Description are rendered by the browser as clickable, same domain name in CaseComment is surrounded by " and browser won;t render it as clickable – cropredy Feb 2 '17 at 20:39

Hmm, I've never tried this exact use case, but you might try writing it out with an:

<apex:outputLink ...> link text </apex:outputLink> 
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  • @kavin - FYI - Am trying to insert it from apex trigger. – mohammed azarudeen Feb 2 '17 at 5:43
  • am wondering how this could not be possible in case comment as it is a simple user need – mohammed azarudeen Feb 2 '17 at 5:44
  • Is there any idea exchange exist to vote for this functionality? – mohammed azarudeen Feb 2 '17 at 5:45

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