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I am a new Salesforce Marketing Cloud user and trying to explore Salesforce Data extensions.

I have got access to client's Marketing Cloud instance, but for some reason, I am not able to view "Import" option under interactions in Email studio. I have already configured the Marketing Cloud connect in Salesforce and also setup the Salesforce Integration in Marketing Cloud.

Am I missing some configuration in Marketing Cloud?

TIA

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  • I've seen instances where interactions were not available under the 'Interactions' tab, but could still be accessed within Automation Studio. Can you confirm whether or not you have access to these Activities within Automation Studio? Regardless, I'm not certain whether it's a permission issue that can be resolved on your end, but I had support resolve the issue in short time. Commented Feb 1, 2017 at 3:32

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@Salesforcesmarty It sounds like either you do not have permission to create/view Import Activities, are assigned to a role where the permission is denied or the Business Unit you're working in has been denied this permission.

If you can access the "Admin -> My Users" section of Email Studio and then view the roles and permissions assigned to you for the Business Unit concerned, this may help you to resolve the issue:

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For more information on managing users, please see online help here:

http://help.marketingcloud.com/en/documentation/marketing_cloud/administration/users/

For more details around permissions and roles within Marketing Cloud, the section of help that'll likely be of interest is here:

http://help.marketingcloud.com/en/documentation/marketing_cloud/smc_roles/

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  • Let me try and see if this works. My user as Administrator role, so I was assuming that he would have all necessary permissions. Commented Feb 1, 2017 at 1:40
  • I just had a look and my user has "Allowed" permissions for "Import". Commented Feb 1, 2017 at 1:58
  • @Salesforcesmarty Do you happen to know what version of Marketing Cloud you're working with. It's not "Basic Edition", is it? Secondly, when you look at the permissions you have assigned, Does the "Result" column say you're "Allowed" for all the necessary actions?
    – Macca
    Commented Feb 1, 2017 at 2:28
  • I am not sure what version the client is on, but I can access Automation studio, so for sure it's not the basic version. Yeah it says "Allowed" for all columns. Commented Feb 1, 2017 at 2:48
  • @Salesforcesmarty That's definitely not Basic Edition, then. Pretty strange. I'd raise a support case, maybe. Out of interest, what are you looking to import from CRM? You might want to take a look at Synchronized Data Sources - help.marketingcloud.com/en/documentation/…
    – Macca
    Commented Feb 1, 2017 at 3:30

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