IN the message type from the social post below, am getting any picklist values, As checked its a standard picklist field , but may anyone please suggest why no values are showing in the field and how to get the values? thanks

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  • I have the same problem. I cannot see any picklist values on Message type as well as Managed Social Account. I've already set the Field level security, but I still can't see. Any idea? Thank you!
    – HRJ
    Jun 8, 2017 at 7:18

2 Answers 2


The social action is created when you install Social Customer Service. You can add, remove, and organize fields to suit your organization. https://support.salesforce.com/articleView?id=social_customer_service_custom_pub.htm&type=0&language=en_US


Ok, I managed to do this as below.

I went to the " Social post Field level Decurity for profile and activated the field and the message type reappear.

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