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I'm getting killed by this bug.

I can log into my developer account and my sandbox account from Force IDE.

When I try to log into the production account I get the following error:

Unable to connect to hostname 'login.salesforce.com':

Invalid username, password, security token; or user locked out.

Please verify and/or change your credentials.

picture of auth screen in Force IDE XXXXX'd out my username for security reasons, but it's my valid username in prod.

I'm able to use these same credentials to access the salesforce.com dashboard and the Force.com REST API in production.

NOTE: Another account on the same domain works. So potentially locked out from Force IDE? Any tips on finding this setting in the salesforce dashboard?

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5
  • Are you specifying a proper security token?
    – Adrian Larson ♦
    Commented Jan 19, 2017 at 18:19
  • Security Token should be provided with password or white list the IP
    – Ashwani
    Commented Jan 19, 2017 at 18:20
  • Yes - the security token is specified. The same security token is working with the REST API access. I have tried appending the security token to the password as well.
    – Charlie Youakim
    Commented Jan 19, 2017 at 18:23
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    Did you check your login history to see if there were any failed attempts from the IDE? You can check under your user detail screen.
    – sfdcfox ♦
    Commented Jan 19, 2017 at 18:43
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    then... user is locked.
    – Ashwani
    Commented Jan 19, 2017 at 18:46

2 Answers 2

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Assuming all values are correct then it is possible the profile has Login IP Ranges defined:

  1. Login to production via the UI.
  2. Goto the profile associated with your user
  3. Look at the "Login IP Ranges" related list.

enter image description here

If it is populated your security token cannot be used (you will also notice the reset security token option is not available to your user) so remove it from your IDE login. You will have to be at an IP listed in the login ip ranges list.

Otherwise, your values are most likely not correct as you think or the user is locked out.

Additional troubleshooting can be found under your user record and the Login History related list.

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The user account was locked. I found this in the settings. I'm not sure why the account was allowed access via other methods.

Thank you for your help. We reset the password and it's working.

enter image description here

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