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We are running data extract on a daily basis, recently we added the 'Include User Agent Information'. Checking the consistency of the data we have found a user who opens the email with a Mac and clicks a link. The 'Opens.cvs' shows the following data:

Browser     EmailClient     OperatingSystem     Device
Firefox     Unspecified     Windows XP          PC

But the 'Clicks.csv' is inconsistent with this data:

Browser     EmailClient     OperatingSystem     Device 
Chrome      Apple Mail 1    Mac OS X 10.1       Macintosh

We are 100%sure that the click is related with the open. ¿Has anyone expecienced this before?

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    Windows XP?! No wonder it doesn't work!
    – Eliot Harper
    Commented Jan 20, 2017 at 7:51
  • in fact, the computer used to open the email was a Mac with Mac OS X 10.1 as the click tracking states. The open tracking is the one that is wrong.
    – SebOB
    Commented Jan 20, 2017 at 8:03

1 Answer 1

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There is a Known issue oppened: https://success.salesforce.com/issues_view?id=a1p3A0000008i9hQAA&title=tracking-extract-showing-opens-in-firefox-instead-of-chrome

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