I want to save the data filled up by the customer in pre-chat form to Live agent transcript record. But I don't see any documented function to do this. Is this possible ? For deployment API, this type of function exists and it is documented in the dev guide but nothing for pre-chat API. Any insight on this is very helpful

  • Can you post your code of pre-chat form Commented Jan 17, 2017 at 21:23

1 Answer 1


It is possible to do this using prechat.save

<input type='text' name='liveagent.prechat:RequestType' />

<input type="hidden" name="liveagent.prechat.save:RequestType" value="Request_Type__c" />

where Request_Type__c is custom field on Live Chat transcript object. This is not documented in the developer guide but discussed below, https://help.salesforce.com/articleView?id=000159850&language=en_US&type=1

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