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I have a process builder that is triggered upon record creation of an opportunity. If I manually create the opportunity, the process builder runs fine. When the opportunity is created from an integration via API, the process builder doesn't get triggered. Any suggestions?

  • Do you have any criteria in process builder – Reshma Jan 17 '17 at 4:39
  • please post the entry criteria to the Process Builder flow as well as under what conditions the flow is even considered for evaluation. Use the edit link and post screen shots – cropredy Jan 17 '17 at 4:48
  • The only entry criteria is when "Shipping Cost > $0.00." Shipping cost is a custom field on the Oppty detail record that gets populated from the eCommerce application that we have integrated with. – Jim Hooton Jan 19 '17 at 22:03

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