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I configured a triggered send in Salesforce in order to send an email when a new record is created (in this case new activity related to a contact) following the steps written in the documentation. I am able to see tracking send into Marketing Cloud and some records inside the tab "Aggregate Link Level Details", but at the same time I cannot see anything inside "Individual Email Results" in Salesforce.

Do you have any suggestion about this issue?

  • Are you using Person Accounts in Salesforce? – Eliot Harper Jan 9 '17 at 21:02
  • Hi @EliotHarper Yes, i am using them. In the triggered send configuration firstly i selected a custom object as 'Object' and, secondly, Client as 'Recipient Lookup'. Then i also tried to substitute Client with the field Contac, but i obtained the same result. – cmbob Jan 9 '17 at 21:16
  • I think your question could be a duplicate. Please can you review my answer to this question and confirm. – Eliot Harper Jan 10 '17 at 16:25
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For person accounts, make sure you are using the PersonContactId as your subscriber key.

Also in your email setup, you will need to check "Send Tracking Results to SalesCloud."

You will need the data extension in the Salesforce Data Extension folder in order to see this option.

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