I am in the process of assessing Entitlement Processes and CaseMilestones.
I have set up an Entitlement Process that has 2 CaseMilestones set up.
The first called Milestone 1 (Sequential) is initialized on when
Case Status = New (Technically when a case is created).
The second called Milestone 2 (Sequential) is initialized on setting the Case Status to a certain value ('Pending Confirmation').
Case enters the process:
Based on case created date
Case exits the process:
Closed EQUALS True.
Now I have created a case and Milestone 1 has started and after 5 minutes it has been violated and I can see it in the related list as violated.
On the 6th minute, I change the status to
'Pending Confirmation' and Milestone 1 disappears and Milestone 2 has started.
Once the case is
closed, Milestone 2(completed or violated) is also disappeared.
How can I make sure that they are displayed on the case related lists without disappearing even after the Milestones are completed or violated?