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When I log into Salesforce, I cannot change Permitted Users on this connected app. If I go to a different sandbox (where I have created a similar app) I CAN change this. I am the creator of both connected apps and I have system administrator permissions in both sandboxes. All other settings, as far as I can tell and remember, are the same.

Why would this option be locked?

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  • Is there a package that installed the connected app as a managed package ?Only manage package can lock it .
    – Mohith Shrivastava
    Jan 6, 2017 at 15:32
  • No, I JUST created this in the environment where I am trying to change it. That is why it is so perplexing.
    – Curious Blueprints
    Jan 6, 2017 at 15:33
  • What is the navigation path you have reached the page ? Via Admin or via Develop > Apps . Please try both the navigational paths
    – Mohith Shrivastava
    Jan 6, 2017 at 15:37
  • I have tried both paths and it results in the same restriction.
    – Curious Blueprints
    Jan 6, 2017 at 15:38

2 Answers 2

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I figured it out. I navigated to Manage Apps -> Connected Apps and edited the options at the top of the page: "Limit API access to installed connected apps with the "Admin approved users are pre-authorized" policy" was checked.

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  • 1
    This path doesn't seem to exist in the current UI.
    – k3davis
    Feb 7, 2023 at 20:39
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Not sure if there is a new iteration of this issue in 2023, but my behavior was that I could edit the field, but on save it was reverted.

I fixed this by removing my Client Credentials "Run As" user and saving. Then I was able to change the settings for Permitted Users and save. Then finally re-added the "Run As" user.

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  • Possibly this is also the fix for @k3davis
    – zak
    Mar 7, 2023 at 19:06
  • Thanks, this worked for me too. I was able to change these details in sandboxes but not in production; but this is a current successful workaround
    – ministe
    Apr 14, 2023 at 14:45

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