When using the Social Customer Service package, I noticed that the Parent field on the Social Post object had a unique lookup I hadn't seen anywhere else in the system.

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Upon further investigation I noticed the standard Owner Field also has the same feature, with the ability to select between Contact and Queue.

Why are these fields locked away from us? Is there a way to create a custom field with the dropdown?

1 Answer 1


I'm afraid you can't currently use this functionality of a polymorphic custom lookup, but there is an idea for this in the success community:


I definitely agree it would be a great addition to the platform!

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