We have installed License Management App (LMA) into our business organization for one of our packages. Now we want to use the LMA to login to our customer orgs that have installed other packages. I can see the package record and package version records in the app but when I click on subscriber organizations tab, I don't see any subscribers. I recently created licenses for one of the customers manually but still don't see the subscribers. The customers have installed the packages (released) months ago so it must be a configuration issue.
On the same note, our customers do not see us in the list of entities they can grant login access to.