In our current approval process, once the user sends the record through to intial approval, the record is locked. There are limited times when the record needs to be unlocked and we'd like an end user to be able to do that.
Currently in our rules, it says the record editability is only allowed by the system admins. The only other option is "Administrators OR the currently assigned approver can edit records during the approval process." Instead of the "currently assigned approver," we'd actually like to change that to a specific sales manager. Does anyone know if that is possible?
As a system admin, I can see the "Unlock" button whenever a record is locked. We'd like this other user to be able to see this too and successfully unlock the record.