I have a user A who created one report type and using that report type he created one report and stored in one report folder. The user A has given access to user B for the report folder as viewer. Secondly user created a dashboard and that is saved in a dashboard folder . The dashboard folder is also shared with the user B as Viewer permission. The Dashboard is placed on the home screen of user B. When the user B tries to click the dashboard, this is the error message the user is getting

"Data Not Available The data you were trying to access could not be found. It may be due to another user deleting the data or a system error. If you know the data is not deleted but cannot access it, please look at our support page. "

But the user B can view the source report of the dashboard under report tabs and can perform a drill down operation successfully.

Could you please share your thoughts on why the user B is unable to view the source report by clicking the dashboard?

1 Answer 1


In which folder did you store it? When you create a dashboard and you save it you get to save that into one of the following folders.

1) My Personal Custom Reports 2) Unfiled Public Reports

I think you have stored your custom report in the "My Personal Custom Reports" folder and that is why the user B is unable to access it.

If that's what you did then the below solutions may be handy.


I think the following ways would work . Try them.

1) Create a new folder and publish those reports from the "My Personal Custom Reports" to this and then check with the user you wanted.


2) Create a public group for each user, and then create a report folder for that user and share the folder to this new Public Group.

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