My users want to have a recent items sidebar in the Service Console app. How can do this? Thank you!!
Select r.UserRoleId, r.Type, r.Title, r.RecordTypeId, r.ProfileId, r.Phone, r.Name, r.LastViewedDate, r.LastReferencedDate, r.LastName, r.IsActive, r.Id, r.FirstName, r.Email, r.Alias From RecentlyViewed r
You can use the above query for version 28.0 and use this and have a custom console component developed using visualforce page .
Please see above links on how to have custom console component and associate visualforce page .
Example on how to implement Recent Items
With Winter '14, a most recent tabs component is now available in the Salesforce Console. We'll be adding more sidebar functionality as components in the following releases.
You can find more informiton on enabling the Most Recent Tabs component here - https://help.salesforce.com/HTViewHelpDoc?id=console2_setup_most_recent.htm&language=en_US
This currently cannot be done out of the box. I have run across this before and clients get very upset about this when moving tot he service cloud. There is an idea posted that you can promote.