When accessing/using Console, what is the difference between:

A. Giving a user Service Cloud User (which you can provide using the check box in their profile);

B. Sales Console User permission set license?

Does one give more/less access than the other?

My org. uses Sales Cloud so we are able to set up Console but I am not sure which of the above to use when I need to provide users access to the Console itself. I tested it out (in terms of access) and anyone with either or of the above is able to access the Console so that is my confusion.


Either of those perms will give the user access to Salesforce Console apps. Service Cloud includes additional permissions such as Entitlements & Milestones.

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