How do you add fields to the Merge Account comparison page on Step 2 of Account Merging? There are several fields that we have on Accounts that are not shown in this page. Can anyone shed some light on this for me? Thank you.
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How do you add fields to the Merge Account comparison page on Step 2 of Account Merging? There are several fields that we have on Accounts that are not shown in this page. Can anyone shed some light on this for me? Thank you.
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Fields that are not selectable with radio buttons are formula fields. The reason they are not included is because, by definition, they are derived from fields provided by user, API, workflow/process builder/visual flow and/or APEX field value setting.
This, the merge UI selects the winning updateable fields, executes the merge, and the next time you view the record, the formula fields recalculate for purposes of rendering the view.
While it certainly would be handy to see formula fields in the merge UI display to help better understand which column's field values should be selected as merge winners, this is not how SFDC designed this.