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We use Content Builder with a custom HTML template (stated and saved as UTF-8) and several content blocks (all in UTF-8) which use AMPscript (lookup) to retrieve information out of Data Extension, which are populated by automated import jobs (which use UTF-8 CSV files).

Customers informed us that at some (not all) devices, umlaute in some parts of our emails look weird - surprisingly, not only the DE-based info (2), but also hard coded content blocks (1):

enter image description here

Additionally, when I look on an email to edit, it shows me the following setup: enter image description here

What can be the root cause for that? Which "corresponding drop down" are they talking about? I can't find any way to format the language of either the template, the content block, the Data Extensions or the email itself.

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The feature called "Target Language" with the drop-down to different encoding in the screenshot above is a feature that used to be part of a paid package. However, it seems to now be included with all editions (as part of our new pricing and packaging). You can get this enabled by calling into support.

  • Yes - after 3 days waiting time and escalating it to tier 2 support, the feature is now enabled in our account. – jayca Dec 16 '16 at 9:28
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You can change the enconding going to "Go to" dropdown by the top right of the screen, then go to Properties

enter image description here

There is a combo to change the enconding:

enter image description here

  • Weird - I can't see this field anywhere. Any idea how to switch that on? – jayca Dec 13 '16 at 16:48
  • You mean 'Target Language'? – SebOB Dec 13 '16 at 17:01
  • Try to open a case in 'Salesforce Help and Training' or speak with your Account Executive. – SebOB Dec 13 '16 at 17:02
  • As above: Yes - after 3 days waiting time and escalating it to tier 2 support, the feature is now enabled in our account – jayca Jan 13 '17 at 14:39

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