i wanted to use the synchronized data extensions in the journey but they are not coming, i have synced the account and contact entities in my mc instant but cannot see them in journey

  • Are you building the journey in the same business unit where the marketing cloud connect is set up? Dec 7, 2016 at 9:43
  • yes, the business unit is same for both the journey and the data extension Dec 12, 2016 at 5:27

1 Answer 1


Check the Synchronized Data Extension to ensure that the Synchronization is working and the record is available in the DE.

If that's good, check the Event Performance for the Journey to understand if the records are being evaluated by the Journey. See the screenshot below. Dig deeper to get the audit trail for where the error is. I hope this helps. enter image description here

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